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Terms of service

OVERVIEW
Welcome to Herelle Skin! The terms "we", "us" and "our" refer to Herelle Skin. Herelle Skin operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Herelle Skin is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Herelle Skin reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Herelle Skin confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Herelle Skin may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Herelle Skin, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Herelle Skin, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Herelle Skin.
Herelle Skin's names, logos, product and service names, designs, and slogans are trademarks of Herelle Skin or its affiliates or licensors. You must not use such trademarks without the prior written permission of Herelle Skin. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
Herelle Skin is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Herelle Skin. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Herelle Skin, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Herelle Skin.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Herelle Skin, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY Herelle Skin, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Herelle Skin, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Herelle Skin, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Herelle Skin is headquartered. You and Herelle Skin consent to venue and personal jurisdiction in such courts.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@herelleskin.com.
Our contact information is posted below:
[INSERT TRADING NAME]
hello@herelleskin.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER] GENERAL CONDITIONS OF SALE


The offer and sale of products made on the website www.herellebeauty.com are governed by these General Terms and Conditions of Sale. For any other legal information, please consult the sections: Privacy Policy, Right of Withdrawal. The Customer is obliged, before submitting his/her purchase order, to read carefully these General Terms and Conditions of Sale. The submission of the purchase order implies full knowledge and express acceptance of both these general conditions of sale and what is indicated in the Order Form. The Customer is required, once the online purchase procedure is completed, to print and keep these general conditions of sale and the relevant Order Form, already viewed and accepted.


1. SUBJECT


1.1 The object of these General Terms and Conditions of Sale is the sale of products made online via electronic commerce service at www.herelleskin.com

1.2 Herelle  will ship to Italy (including the Republic of San Marino and the Vatican) and abroad. The sales price - even for sales abroad - will always be indicated in EURO. It may vary the price of shipping in the case of shipments to foreign countries even for EUROZONE shipments.


2. SUBJECT


2.1 The products are sold directly by Herelle Beauty, with registered office in Monaco (MC), 6 AVENUE PRINCESSE ALICE C\AACS START-UP 98000 - Monaco (MC), VAT FR64000165661. For any inquiries, you may contact the Seller by e-mail at the following address: hello@herelleskin.com

2.2 These General Terms and Conditions of Sale govern the offer, submission and acceptance of purchase orders for products on the site and do not, however, govern the provision of services or the sale of products by parties other than the Seller that are present on the site through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we suggest that you check their terms and conditions, because the Seller is not responsible for the provision of services by third parties other than the Seller.

2.3 Products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.

2.4 Product offers on the site are intended for customers of legal age. If the Customer is under 18 years of age in order to purchase on the Site, he/she must first have the consent of one of his/her parents or legal guardian. By placing an order through this Site, the Customer warrants that he or she is of legal age (18) and has the legal capacity to enter into binding contracts.

2.5 The Customer is prohibited from entering false, and/or invented, and/or fictitious names in the online order process and further communications. Seller reserves the right to prosecute any violation and abuse, in the interest and for the protection of all consumers.

2.6 Furthermore, by accepting these Conditions of Sale, the Customer releases the Seller from any liability arising from the issuance of erroneous tax documents due to errors related to the data provided by the Customer when placing the order online, the Customer being solely responsible for their correct entry.


3. THE SALE THROUGH E-COMMERCE SERVICE


3.1 Online sales contract means the distance contract having as its object the sale of movable goods (hereinafter Products) entered into between the Customer and Herelle Beauty, as Seller, within the framework of an electronic commerce service organized by the Seller which, for this purpose, employs the technology of distance communication known as the Internet.

3.2 In order to conclude the contract for the purchase of one or more Products, the Customer shall complete the order form in electronic format (hereinafter Order) and transmit it to the Seller through the Internet following the relevant instructions.

3.3 The Order shall contain: - a reference to these General Terms and Conditions of Sale, containing the terms and conditions for the return of the Products purchased and the conditions for the exercise of the right of withdrawal by the Customer; - information and/or images of each Product and its price; - the means of payment that the Customer may use; - the method of delivery of the Products purchased and the related shipping and delivery costs;

3.4 Despite the fact that Herelle Beauty constantly takes measures to ensure that the photographs shown on the site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution characteristics of the computer used by the Customer. Consequently, the Seller shall not be responsible for any inadequacy of the graphic representations of products shown on the site if due to the aforementioned technical reasons, since such representations have merely an illustrative function.

3.5 Before concluding the contract, the Customer will be asked to confirm that he/she has read the General Terms and Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.

3.6 The contract is concluded when the Seller receives through the Internet from the Customer the Order Form, after verification of the correctness of the data relating to the order.

3.7 The language available to conclude the contract with the Seller is the one chosen by the Customer, in any case the applicable law is Italian.

3.8 Once the contract is concluded, the Seller will take charge of the Customer's Order for its fulfillment.



4. ORDER FULFILLMENT


4.1 By transmitting the Order through the Internet, the Customer unconditionally accepts and undertakes to observe, in its relations with the Seller, these General Conditions of Sale.

4.2 Once the contract is concluded, the Seller shall send the Customer, by e-mail, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5. 4.3 This is without prejudice to the possibility, on the part of the Seller, before sending the Order Confirmation, to request by e-mail or telephone from the Customer indicated, further information with reference to the Order to be sent through the Internet.

4.4 The Seller may not process the Customer's purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or if the products are unavailable. In these cases, the Seller will inform the Customer by e-mail that the contract is not concluded and that the Seller has not carried out the Customer's Order specifying the reasons. In such cases, the amount previously committed to the Customer's means of payment will be disengaged.

4.5 If the products, presented on the site, are no longer available or on sale after the placing of the Order, it will be the responsibility of the Seller to notify the Customer, promptly and in any case within thirty (30) working days from the day following the day on which it has transmitted its order to the Seller, of the possible unavailability of the Products ordered. In such event, the amount previously charged to the Customer's means of payment will be refunded.

4.6 Each sale made by the Seller through the online sales service may relate to one or more products, with no quantity limit for each item.

4.7 The Seller reserves the right to refuse orders from a Customer with whom a legal dispute relating to a previous order is pending. This applies equally to all cases in which the Seller deems the Customer unsuitable, including, without limitation, the case of previous violations of terms and conditions for online purchases on the site or for any other legitimate ' reasons, especially if the Customer has been involved in fraudulent activities of any kind.

5. SALE PRICES

5.1 Unless otherwise stated in writing, all prices of the Products and shipping and delivery charges indicated on the site and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the Site at the time of transmission of the Order through the Internet. The prices of the Products and shipping and delivery charges may vary without prior notice. The Customer must therefore ascertain the final sale price before placing the relevant Order.

5.2 All Products are shipped directly from Italy. The prices of the Products and shipping and delivery charges stated on the Site and in the Order, if not otherwise specified, are not to be considered inclusive of any costs related to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where the regulations in force provide for import charges.

5.3 These costs are therefore borne by the Customer and shall be paid directly upon delivery of the Products, according to the indications specified in the Order Confirmation.


6. METHOD OF PAYMENT

For payment of the price of the Products and related shipping and delivery charges you may follow one of the methods set forth in the site order form which are summarized below.


6.1 Payment by credit cards and prepaid cards.

6.1.1 For online orders on the Site, Seller accepts both credit card and prepaid card payments at no additional charge to the cost of the Product and shipping. It is understood that the Customer must be the holder of a valid credit card at the time of ordering Products purchased online and that the name on the credit card must be the same as that indicated on the billing information. Without these prerequisites, it will not be possible to proceed with the order.

6.1.2 At the time of the online purchase, at the same time as the Order Confirmation, the amount relating to the Order will be charged to the Customer's credit card. The amount will therefore actually be charged to the Customer's credit card at the time the Order is sent to the Seller. 6.1.3 If, once received the package containing the Products ordered, for any reason the Customer intends to make use of the Right of Withdrawal , no later than 48h from the arrival of the package by requesting by email the form to be filled, following the payment of the Products purchased online, the Seller will give instruct to credit the amount to be refunded directly to the credit card previously used for payment.

6.2 At no time during the purchase process is the Seller able to know the information relating to the credit card (for example, the number of the credit card or the date of its expiration), transmitted via a connection protected by encrypted protocol directly to the site of the entity handling the electronic payment. No computer file of the Seller will retain such data.

6.3 Under no circumstances, therefore, can the Seller be held liable for any fraudulent and improper use of credit and prepaid cards by third parties.


7. SHIPMENTS AND DELIVERY OF PRODUCTS


7.1 Each shipment contains: - the Product(s) ordered; - the relevant transport document/accompanying invoice; - any accompanying documentation required according to the country of shipment; - any information and marketing material.

7.2 Delivery of Products purchased through the Seller's Site may be made by courier to the customer's domicile.

7.3 Products purchased will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order. For additional information on shipping costs, times and methods and countries served, Seller refers to the Shipping section.

7.3.1 Upon receipt of the goods at its domicile, the Customer is required to check the integrity of the packages upon delivery by the courier. In case of anomalies, the Customer must have the courier detect and note them exactly and reject the delivery. Otherwise, the possibility of asserting its rights in this regard will be forfeited.



8. RETURNS AND REFUNDS


8.1 Only if the Customer who enters into the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out), will have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within the term fourteen (14) working days, commencing from the day of receipt of the products purchased on the site.

8.2 In order to exercise the right of withdrawal, the Customer must send within the term of 48h (2) working days commencing from the day of receipt of the Products an e-mail to info@herellenbeauty.com specifying the Order number and the item code(s) for which it intends to make use of the right of withdrawal.

8.3 Following receipt of the e-mail referred to in the preceding article, the Customer will receive all instructions for the return of the Product(s).

8.4 The right of withdrawal is subject to the following conditions: - the returned Product(s) must be returned in their entirety and not on parts or components of them even in the case of kits; - the returned Product(s) must not have been used, worn, washed or damaged; - the returned Product(s) must be returned in their original undamaged packaging; - the returned Product(s) must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times; - the returned Products must be delivered to the courier within fourteen (14) working days from the date on which you received the products; - in cases where the Seller, in exchange for the purchase of a specific package of Products, offers the possibility to purchase them at a lower price than the ordinary price practiced by purchasing them individually (e.g. 5x4, 3x2 etc.), the right of withdrawal may also be exercised by returning only some of the products purchased: in this case, the price will be recalculated by taking as a reference the price normally charged for the purchase of the single product. In all other hypotheses (e.g. combined sales, prize operations, etc. etc.) the right of withdrawal may be exercised only with the return of all the Products purchased, thus excluding partial returns.

8.6 In case of return, shipping costs shall be borne by the Customer.

8.7 The Seller also undertakes to bear the initial shipping costs of the Products exclusively in case of damage to the same due to transportation or errors in shipping by the Seller itself. Only in such cases, the Seller will also refund the amount that the Customer has paid as shipping costs. The Seller will send an express courier to pick up the Product at the domicile indicated by the Customer.

8.8 For the return, the Customer shall use only the Courier indicated by the Seller in the return instructions: in this way, the Customer shall not have to make the payment of the costs borne by him/her for the return of the purchased products himself/herself because such payment will be made, on his/her behalf, directly by the Seller. Thereafter, the Seller, except as provided in paragraph 8.7 above and for cases of return due to product defect, will deduct from the refund to the Customer due a lump sum equal to the cost previously incurred for the shipment and delivery to the Customer's home of the purchased products, or the shipping costs normally provided for the Country of delivery. In addition, from the moment of the return of the purchased products to the shipper indicated by the Seller in the online return form, the Seller releases the Customer from any liability in case of loss or damage of the products during transportation.

8.9 In the event that the right of withdrawal is exercised without complying with the above procedures (e.g. beyond the 14 days provided by law, or without having followed the return instructions), the Seller will resend the purchased Products back to the Customer, also charging him/her the additional shipping costs.

8.10 The Right of Withdrawal cannot be applied in the case of customized products at the express request of the Customer when placing the Order.


9. WARRANTY OF NON-CONFORMING PRODUCTS


9.1 The Seller is responsible for any defect in the products offered on the site, including the non-conformity of the items to the products ordered, in accordance with the provisions of Italian law.

9.2 If the Customer has entered into the contract as a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out), this warranty is valid provided that both of the following conditions are met: a) the defect manifests itself within 24 months from the date of delivery of the products; b) the Customer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter; c) the return procedure is correctly followed.

9.3 In particular, in case of non-conformity, the Customer who has entered into the contract as a Consumer shall have the right, at the Seller's option, to obtain the restoration of the conformity of the products without cost, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract with respect to the disputed goods and the consequent refund of the price.

9.4 All return costs for defective products shall be borne by the Seller.


10. CONTACTS


For any inquiries you may contact us at the following email address: hello@herelleskin.com


11. COMMUNICATIONS TO THE CUSTOMER


The Customer acknowledges, accepts and gives its consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations performed, referring to the purchase of Products, will be sent to the email address indicated at the time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits provided by the Site.

12. PRIVACY .


Information regarding the processing of data is available in the Privacy Policy section.


13. APPLICABLE LAW, DISPUTE RESOLUTION AND COMPETENT COURT


13.1 These General Terms and Conditions of Sale are governed by and shall be construed in accordance with the laws of Italy, without prejudice to any different overriding mandatory rules of the Customer's country of habitual residence. Consequently, the interpretation, execution and termination of the General Conditions of Sale shall be subject exclusively law of Monaco and any disputes inherent and/or consequent to the same shall be resolved exclusively by the Italian jurisdictional authority. In particular, if the Customer has the status of Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same under the applicable law or, at the choice of the consumer in case of action taken by the consumer himself. If, on the other hand, the Customer acts in the exercise of its entrepreneurial, commercial, artisan or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Monaco.


14. MODIFICATION AND UPDATING


The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relevant purchase. The new General Conditions of Sale shall be effective from the date of publication on the Site and in relation to purchase orders submitted after that date.